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Customer Feedback Insights blog by Novella

Explore the Novella blog for practical insights on customer feedback, NPS, CSAT, and improving customer experience. Learn how to turn feedback into growth.

How to use feedback surveys to reduce churn

How to use feedback surveys to reduce churn

AI can't tell you what your customers really think about you

Customer ExperienceAI

AI can't tell you what your customers really think about you

Delighted is shutting down: what European B2B teams need to know before June 30, 2026

FeedbackSurveys

Delighted is shutting down: what European B2B teams need to know before June 30, 2026

How not to lose the human touch in the age of AI

Customer ExperienceFeedbackAI

How not to lose the human touch in the age of AI

Why your NPS score alone doesn't tell the whole story

Why your NPS score alone doesn't tell the whole story

Why mid-market SaaS companies need a feedback program, not just a feedback tool

Customer ExperienceFeedbackSaaS

Why mid-market SaaS companies need a feedback program, not just a feedback tool

What EU companies lose when they use survey tools built for the US market

What EU companies lose when they use survey tools built for the US market

What is NPS, CSAT, and CES and when should you use each?

Customer ExperienceCSATFeedbackNPSCES

What is NPS, CSAT, and CES and when should you use each?

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